Webinars and Events

On-Demand Webinars

  • Brick Meet Bot - Applying Your eCommerce Data to the In-Store Experience

    Originally Aired: March 1, 2018

    Did you know that over 80% of retailers have an eCommerce Platform (eCP) and many have already started to connect their eCP with their brick & mortar shopping experiences? Trends like click and connect, free pick-up in store, inventory visibility, intelligent in-store offers, and personalized promotions are quickly becoming the new norm. 

    Join us for this informative session during which our resident expert on retail CX trends, Kimberlee West, chats with Charles Dimov, Marketing Director at Order Dynamics, about these upcoming AI trends in the retail space.

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  • Travel 2020: Maintaining the Human Touch in the Digital Age

    Originally Aired: February 22, 2018

    Chatbots, Customer Centricity, Conversational Commerce are the three C’s of exceptional travel experience. Powered by Artificial Intelligence they promise to drive customer loyalty and increase revenues. But for travel providers this presents a unique challenge ensuring a balance is achieved between live human support and the advances in AI.

    It’s now time to step back and review what’s working, where the gaps are and what are the next steps to prepare for Travel 2020 and beyond.

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  • Telecom CX: Moving to Digital 2020

    Originally Aired: January 31, 2018

    Telecom providers are in a unique position. They enable the technologies that are transforming customer expectations but have yet to transform their own customer expectations. Find out how to make CX a top priority in our upcoming webinar.

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  • Brett King & [24]7.ai: AI Advisors in the Augmented Age

    Originally Aired: January 25, 2018

    Join our webinar to learn how AI is changing the role of Customer Advisors.

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  • The New Digital Imperative: Becoming Customer-Obsessed Through Data-Driven...

    Originally Aired: January 23, 2018

    Guest speaker and Forrester Principal Analyst, Brendan Witcher, will explore how digital professionals in 2018 must become hyper obsessed with their customer’s experience — while also actively tackling personalization, voice, artificial intelligence (AI), and new mandates for loyalty and fulfillment.

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